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Crisp vs Sampan

Crisp and Sampan both help you answer customer questions. Crisp is best for small teams that want chat and email in one inbox; Sampan is best for small businesses that get the same questions every day.

Feature Crisp Sampan
What it isShared inbox with website chatA website chat that learns your site and answers visitors for you
PricingFree planFree plan
Free to startYesYes
Best forSmall teams that want chat and email in one inboxSmall businesses that get the same questions every day
Jobs it doesAnswer customer questionsAnswer customer questions
Often used byAnyAny

Why pick Crisp

  • Best for small teams that want chat and email in one inbox

Crisp gives you a chat widget and one inbox for chat, email and other channels, with a knowledge base option.

Crisp on Cratepick

Why pick Sampan

  • Best for small businesses that get the same questions every day

Sampan reads your website, answers visitor questions from it and hands anything it can't answer to your team inbox. It also shows which questions visitors ask most, so you can see what people want before they buy.

Sampan on Cratepick

Sampan is made by the team behind Cratepick. This page only uses the listing data, and both tools follow the same ranking rules.

Questions people ask

Is Crisp or Sampan better for a small business?
It depends on the job. Crisp and Sampan both help you answer customer questions. Crisp is best for small teams that want chat and email in one inbox; Sampan is best for small businesses that get the same questions every day.
Is Crisp or Sampan free?
Crisp: Free plan. Sampan: Free plan. Prices change, so check both sites before you sign up.

Other tools to answer customer questions

  1. tawk.to

    Free live chat for your website

    Best for: Owners who will answer chats themselves

    Free
  2. Tidio

    Live chat and chatbot for small online stores

    Best for: Online stores that want chat plus a chatbot

    Free plan
  3. Intercom

    Customer service platform with an AI agent

    Best for: Growing teams with a dedicated support person

    Free trial
  4. 6rsh

    WhatsApp, Instagram and site chat in one inbox

    Best for: Online shops selling to customers over WhatsApp

    Free plan
  5. Ainisa AI

    AI receptionist for WhatsApp, Instagram and TikTok chats

    Best for: Restaurants and clinics flooded with WhatsApp and DM enquiries

    Free plan

Answers by Sampan