Answer customer questions / Compare
Crisp vs Sampan
Crisp and Sampan both help you answer customer questions. Crisp is best for small teams that want chat and email in one inbox; Sampan is best for small businesses that get the same questions every day.
| Feature | | |
|---|---|---|
| What it is | Shared inbox with website chat | A website chat that learns your site and answers visitors for you |
| Pricing | Free plan | Free plan |
| Free to start | Yes | Yes |
| Best for | Small teams that want chat and email in one inbox | Small businesses that get the same questions every day |
| Jobs it does | Answer customer questions | Answer customer questions |
| Often used by | Any | Any |
Why pick Crisp
- Best for small teams that want chat and email in one inbox
Crisp gives you a chat widget and one inbox for chat, email and other channels, with a knowledge base option.
Why pick Sampan
- Best for small businesses that get the same questions every day
Sampan reads your website, answers visitor questions from it and hands anything it can't answer to your team inbox. It also shows which questions visitors ask most, so you can see what people want before they buy.
Sampan is made by the team behind Cratepick. This page only uses the listing data, and both tools follow the same ranking rules.
Questions people ask
- Is Crisp or Sampan better for a small business?
- It depends on the job. Crisp and Sampan both help you answer customer questions. Crisp is best for small teams that want chat and email in one inbox; Sampan is best for small businesses that get the same questions every day.
- Is Crisp or Sampan free?
- Crisp: Free plan. Sampan: Free plan. Prices change, so check both sites before you sign up.
Other tools to answer customer questions
-
tawk.to
Free live chat for your website
Free -
Tidio
Live chat and chatbot for small online stores
Free plan -
Intercom
Customer service platform with an AI agent
Free trial -
6rsh
WhatsApp, Instagram and site chat in one inbox
Free plan -
Ainisa AI
AI receptionist for WhatsApp, Instagram and TikTok chats
Free plan