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Tools / Answer customer questions / Yaplet

Yaplet

One inbox and helper bot for chats, email and social.

Visit Yaplet

What it does

Yaplet gathers website chat, email, WhatsApp, Instagram and Messenger into one inbox, with a bot that answers from your help articles and passes chats to staff when needed. It can also draft emails and social posts, but nothing is sent until someone on your team approves it.

Best for

Small shops and teams handling messages across many channels.

Alternatives to Yaplet

  1. Crisp

    Shared inbox with website chat

    Best for: Small teams that want chat and email in one inbox

    Free plan

  2. Sampan

    A website chat that learns your site and answers visitors for you

    Best for: Small businesses that get the same questions every day · Made by the team behind Cratepick

    Free plan

  3. tawk.to

    Free live chat for your website

    Best for: Owners who will answer chats themselves

    Free

  4. Tidio

    Live chat and chatbot for small online stores

    Best for: Online stores that want chat plus a chatbot

    Free plan

Answers by Sampan