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Answer customer questions / Compare

Intercom vs tawk.to

Intercom and tawk.to both help you answer customer questions. Intercom is best for growing teams with a dedicated support person; tawk.to is best for owners who will answer chats themselves.

Feature Intercom tawk.to
What it isCustomer service platform with an AI agentFree live chat for your website
PricingFree trialFree
Free to startNoYes
Best forGrowing teams with a dedicated support personOwners who will answer chats themselves
Jobs it doesAnswer customer questionsAnswer customer questions
Often used byFreelancers and agenciesAny

Why pick Intercom

  • Best for growing teams with a dedicated support person
  • Often used by freelancers and agencies

Intercom is a full customer service suite with an AI agent, help desk and help center. It suits growing teams more than solo owners.

Intercom on Cratepick

Why pick tawk.to

  • Best for owners who will answer chats themselves
  • You can start for free (Intercom: free trial)

tawk.to is a free live chat widget with apps for phone and desktop. Paid add-ons cover things like removing branding or hiring chat agents.

tawk.to on Cratepick

Questions people ask

Is Intercom or tawk.to better for a small business?
It depends on the job. Intercom and tawk.to both help you answer customer questions. Intercom is best for growing teams with a dedicated support person; tawk.to is best for owners who will answer chats themselves.
Is Intercom or tawk.to free?
Intercom: Free trial. tawk.to: Free. Prices change, so check both sites before you sign up.

Other tools to answer customer questions

  1. Crisp

    Shared inbox with website chat

    Best for: Small teams that want chat and email in one inbox

    Free plan
  2. Sampan

    A website chat that learns your site and answers visitors for you

    Best for: Small businesses that get the same questions every day ยท Made by the team behind Cratepick

    Free plan
  3. Tidio

    Live chat and chatbot for small online stores

    Best for: Online stores that want chat plus a chatbot

    Free plan
  4. 6rsh

    WhatsApp, Instagram and site chat in one inbox

    Best for: Online shops selling to customers over WhatsApp

    Free plan
  5. Ainisa AI

    AI receptionist for WhatsApp, Instagram and TikTok chats

    Best for: Restaurants and clinics flooded with WhatsApp and DM enquiries

    Free plan

Answers by Sampan